We Create Innovative Solutions for Excellence and the Future

To begin any project, the most important information needed is clarity on your goals. We don't expect a fully formalized brief, but preparing for our initial face-to-face consultation by thinking about the following categories will help us create the most accurate fixed-price proposal in GBP.

The information falls into three key areas:

• 1. Business Goals & Audience (The "Why"):
  • Primary Goal: What must the website achieve (e.g., generate sales, capture emails, phone enquiries)?
  • Target Audience: Who are your customers (age, location, needs)?
  • Competitors: Who are your main rivals and what do you like/dislike about their websites?
• 2. Branding & Design Assets (The "Look"):
  • Branding: Your logo, primary colours, and any existing marketing materials.
  • Inspiration: Links to 3 or 4 websites (any industry) that you love the look of, and crucially, links to sites you definitely dislike.
  • Photography: What high-quality images of your products, premises, or staff do you currently have available?
• 3. Logistics & Structure (The "How"):
  • Pages: A basic list of the main pages you think you will need (e.g., Home, About Us, Services, Contact).
  • Budget & Timeline: A rough idea of your budget and any required launch dates.
  • Domain/Hosting: Do you already own your website address and hosting? (If not, we handle this for you!)

Once we have this information, I can draft a complete project plan and proposal for you.

Yes, there are essential, low-cost ongoing fees required to keep any professional website secure, online, and performing optimally. Think of it like owning a car—it requires fuel and MOT to stay on the road.

The core ongoing costs include:

• Domain Name Renewal: A small annual fee to keep your website address (e.g., yourname.co.uk) registered in your name.
• Website Hosting: The cost of the secure, high-performance server space that keeps your website accessible 24/7.
• Security and Software Updates: The frequent updating of your website's underlying software (CMS, themes, plugins) to prevent security vulnerabilities and ensure compatibility.

To ensure your site is always protected and updated without hassle, I offer a range of comprehensive Maintenance Packages designed to suit all business sizes and needs. These packages cover all necessary renewals, security updates, and provide continuous support, all paid for simply and securely via GoCardless.

Yes, to secure your place in my schedule and cover initial setup costs, I typically require a deposit.

My standard payment structure is designed to be simple and fair:

• 50% Deposit: Due upfront before work begins.
• 50% Final Balance: Due only once the project is complete and you are happy with the finished website.

However, I understand that every business has different cash flow needs. For larger projects or specific requirements, I am happy to discuss milestone-based payment plans (e.g., breaking the payments down into stages as we complete different parts of the build). We can discuss the best option for you during our initial meeting.

Yes, absolutely. While standard smaller projects typically follow a 50% deposit and 50% upon completion structure, I am happy to offer flexible payment plans for larger or longer-term investments.

I understand that website investment should align with your business cash flow. We can structure your total fee based on clear milestones:

• Milestone-Based Payments: The total project fee is broken into 3 or 4 manageable payments, tied directly to key deliverables (e.g., Design Sign-off, Development Complete, Final Launch).
• Upfront Agreement: The full payment schedule is agreed upon and documented in the proposal before any work begins, ensuring complete transparency.

All payments, regardless of the plan, are managed simply and securely using GoCardless, giving you full control and visibility over the agreed-upon payment schedule.

Yes, absolutely. I build every website with the intention of giving you full, easy control over your content, without needing to hire a developer for every minor change.

I create a custom, intuitive Admin Panel (also known as a Content Management System or CMS) that is designed specifically for your website’s functionality. This means you can:

• Update text, headlines, and contact details on any page.
• Swap out images, videos, and portfolio items.
• Add new blog posts or news items quickly and easily.

Crucially, comprehensive training is included as part of our service. I will sit down with you (face-to-face or via video) and show you exactly how to use your Admin Panel so you feel 100% confident managing your content from the moment we launch.