We Create Innovative Solutions for Excellence and the Future

Your online shop will be set up to accept the most popular and secure payment methods used by UK consumers. Unlike my design fees (paid via GoCardless), your shop will use dedicated payment gateways to handle customer card details.

I will integrate your store with industry-leading platforms like Stripe or PayPal. This allows your customers to pay using methods such as:

• Major Credit and Debit Cards: Including Visa, Mastercard, and Maestro.
• Digital Wallets: Seamless, fast checkout via Apple Pay and Google Pay.
• PayPal: Customers can use their existing PayPal account for convenience and added security.

We ensure that all payment transactions are handled securely by the chosen gateway (which includes mandatory SSL encryption) to give your customers confidence when buying from you.

Yes, absolutely. Once the project is complete and the final payment is made, you retain full, unrestricted ownership of your live website and all its components.

My philosophy is that you should always own your digital assets. This includes:

• Content and Data: You own 100% of all the text, images, branding, and customer data collected by the website.
• Domain Name: Your website address (e.g., yourname.co.uk) is registered in your business name, ensuring you have total control over your online identity.
• Design and Structure: You own the final visual design, the overall site architecture, and the necessary licensing for the underlying code.

I ensure that you receive all necessary files and credentials so that you are never locked into my service and have complete freedom to manage or move your website at any point.

Yes, absolutely. Comprehensive training is not just offered—it is a mandatory inclusion in every website build. My goal is for you to feel 100% confident managing your site on launch day.

I provide personalized training sessions, either face-to-face (especially for clients in Somerset and the South West) or via high-quality video call, covering:

• Content Management: How to easily update text, swap images, and add new pages using your custom Admin Panel.
• E-commerce Management: For online shops, how to process orders, adjust inventory, and manage shipping details.
• Security Best Practice: Understanding basic security procedures and using the Admin Panel securely.

The training is tailored exactly to the features of your custom-built website, ensuring you only learn what is relevant to your business needs.

For a standard professional brochure website, the process typically takes 4 to 8 weeks from our initial meeting to launch. More complex projects, such as those requiring custom programming or e-commerce, may take 10 to 14 weeks.

Because I prioritize face-to-face communication to fully understand your business needs, I ensure the planning stage is thorough. The timeline generally follows these four phases:

• Discovery & Consultation (Weeks 1–2): We meet to map out your exact requirements. Investing time here prevents issues later in the project.
• Design & Prototyping (Weeks 3–4): I create the visual look and feel of the site for your approval.
• Development & Coding (Weeks 4–6): Once the design is signed off, I write the code and build the functional site.
• Content & Launch (Weeks 6–8): We populate the site with your text and images, test across devices, and go live.

Please note: The final timeline often depends on how quickly content and feedback are provided. I will provide a specific schedule after our initial consultation.

I believe the launch is just the beginning of our partnership. Unlike some agencies that disappear once the site is live, I am available to support you as your business grows.

Here is what you can expect immediately after your website goes live:

• Training: I will provide a walkthrough of your new system (in person or via video) so you feel confident making simple text or image updates yourself.
• Warranty Period: I provide a standard 30-day warranty to fix any technical bugs or glitches that might appear immediately after launch at no extra cost.
• Ongoing Maintenance: Websites need regular software updates and security patches. I offer optional monthly care packages—payable easily via GoCardless—to keep your site secure, backed up, and running smoothly.

You can always pick up the phone or arrange a meeting if you need new features or technical advice down the line.