We Create Innovative Solutions for Excellence and the Future

Security is the single most important factor when building an online shop. The checkout process is built to be extremely secure, meeting current industry and bank-grade standards.

We ensure security through multiple layers to protect your customers' data:

• SSL Encryption (HTTPS): All data transmitted is protected by industry-standard SSL/TLS encryption, making the connection secure and verified.
• Third-Party Gateways: Sensitive payment data (like card numbers) is never stored on your website. Payments are handled externally by trusted, PCI DSS-compliant providers like Stripe or PayPal, who specialize in financial security.
• Data Minimisation: We adhere to strict standards, ensuring that only the absolute minimum required customer data is stored on your server for order fulfilment.

Rest assured, the safety of your customers’ financial information is the highest priority throughout the entire development process.

Yes, social media integration is standard and essential for every modern website I build. Ensuring your digital presence is connected is critical for cross-promotion and growth.

We integrate your social media profiles into your website in various ways, based on your specific needs, including:

• Branded Icons: Clean, professional icons linking directly to your key social profiles (e.g., LinkedIn, Instagram, Facebook) in the header and footer.
• Social Sharing: Implementing easy-to-use buttons that allow visitors to instantly share your blog posts or services on their own networks.
• Embedded Feeds: Integrating secure, live streams from platforms like Instagram or Twitter directly onto your homepage or dedicated pages.

During our consultation, we will map out the best strategy to leverage your social channels to drive maximum qualified traffic back to your new site.

Yes, absolutely. Your website is fully portable. I build websites specifically to avoid vendor lock-in, meaning you are free to move your site to any hosting provider at any time.

As you own all the files and code once the project is complete, moving is straightforward. If you choose to switch hosts, I will provide you with:

• The complete set of website files (code, assets, theme files).
• A full, current copy of your website's database.
• All necessary credentials and configuration documentation.

While I recommend staying on my managed, high-performance UK hosting for guaranteed security and speed, you have full control and freedom over your hosting choices.

All payments are handled securely via GoCardless in GBP (£). I do not accept cash, cheques, or direct credit card transfers over the phone.

I chose GoCardless because it is the safest and most efficient way for both of us to handle payments. Here is how it works:

• Secure & Simple: You simply set up a "Direct Debit Mandate" once via a secure online link. You don't need to manually transfer money or give me your card details over the phone.
• For One-Off Payments: For project deposits or final balances, I will send you an invoice first. Payment is then collected automatically on the due date—but only after you have been notified.
• For Ongoing Support: If you choose a monthly maintenance package, payment is collected automatically each month so your website stays online without you worrying about admin.
• You Are Protected: All payments are covered by the Direct Debit Guarantee, giving you a full immediate refund from your bank in the unlikely event of an error.

Yes, absolutely. Comprehensive training is not just offered—it is a mandatory inclusion in every website build. My goal is for you to feel 100% confident managing your site on launch day.

I provide personalized training sessions, either face-to-face (especially for clients in Somerset and the South West) or via high-quality video call, covering:

• Content Management: How to easily update text, swap images, and add new pages using your custom Admin Panel.
• E-commerce Management: For online shops, how to process orders, adjust inventory, and manage shipping details.
• Security Best Practice: Understanding basic security procedures and using the Admin Panel securely.

The training is tailored exactly to the features of your custom-built website, ensuring you only learn what is relevant to your business needs.