We Create Innovative Solutions for Excellence and the Future

Managing your shop's inventory and fulfilling customer orders is handled through the dedicated, secure **Admin Panel** (Content Management System) that I custom-build for your e-commerce website.

This intuitive system requires no technical knowledge and allows you to perform all core administrative tasks easily. You will be able to:

• Inventory Control: Add new products, update stock levels, adjust pricing, and manage your entire product catalogue efficiently.
• Order Fulfillment: View new orders in real-time, update their status (e.g., from 'Processing' to 'Dispatched'), and track shipping details.
• Customer Management: Quickly access customer details, view order history, and handle returns or refunds securely.

Crucially, comprehensive **face-to-face training** is included. I will personally guide you through the entire system, demonstrating the quickest and most efficient workflows for managing your stock and processing daily orders.

Yes, there are essential, low-cost ongoing fees required to keep any professional website secure, online, and performing optimally. Think of it like owning a car—it requires fuel and MOT to stay on the road.

The core ongoing costs include:

• Domain Name Renewal: A small annual fee to keep your website address (e.g., yourname.co.uk) registered in your name.
• Website Hosting: The cost of the secure, high-performance server space that keeps your website accessible 24/7.
• Security and Software Updates: The frequent updating of your website's underlying software (CMS, themes, plugins) to prevent security vulnerabilities and ensure compatibility.

To ensure your site is always protected and updated without hassle, I offer a range of comprehensive Maintenance Packages designed to suit all business sizes and needs. These packages cover all necessary renewals, security updates, and provide continuous support, all paid for simply and securely via GoCardless.

Yes, absolutely. Every website I build includes "Responsive Design" as a standard feature, meaning it will look great on any device.

Your website will automatically detect the screen size—whether it is a smartphone, a tablet (like an iPad), or a desktop computer—and adjust the layout to ensure it is easy to read and navigate. This is critical for two main reasons:

• Customer Experience: A significant portion of your visitors will likely be viewing your site on the go.
• Google Rankings: Search engines prioritize mobile-friendly websites, helping you get found more easily.

Yes, integrating third-party tools and services is a core part of my computer programming expertise. Your website should act as the central hub for all your business systems.

I specialize in using secure APIs (Application Programming Interfaces) to connect your custom-built website directly with essential external services, including:

• CRM Systems: Seamlessly feeding contact form submissions and leads directly into your sales pipeline (e.g., HubSpot, Salesforce).
• Booking Systems: Connecting to external calendar and appointment schedulers (e.g., dedicated industry booking tools).
• Email Marketing: Ensuring new sign-ups instantly feed into platforms like Mailchimp or Campaign Monitor.
• Specialized Payment Tools: Integrating unique payment processing platforms required by your industry.

During our face-to-face consultation, we will identify all required integrations and ensure the connection is custom-built, secure, and fully functional.

That is an excellent question, and my goal is to make sure that outcome is highly unlikely. My entire **face-to-face consultation** process is designed to prevent it.

By spending dedicated time upfront reviewing your brand, audience, and design inspirations, we create a detailed design brief that eliminates guesswork before the visual work begins.

However, your satisfaction is paramount. The design process is built around collaborative feedback:

• I will present the initial design concept for your review and detailed feedback.
• All proposals include a set number of **revision rounds** (typically two to three) to fine-tune the layout, colours, and typography until you are completely happy.

We do not proceed to the complex development stage until the design is formally signed off by you, guaranteeing that there are no costly surprises later on.