We Create Innovative Solutions for Excellence and the Future

Security is the single most important factor when building an online shop. The checkout process is built to be extremely secure, meeting current industry and bank-grade standards.

We ensure security through multiple layers to protect your customers' data:

• SSL Encryption (HTTPS): All data transmitted is protected by industry-standard SSL/TLS encryption, making the connection secure and verified.
• Third-Party Gateways: Sensitive payment data (like card numbers) is never stored on your website. Payments are handled externally by trusted, PCI DSS-compliant providers like Stripe or PayPal, who specialize in financial security.
• Data Minimisation: We adhere to strict standards, ensuring that only the absolute minimum required customer data is stored on your server for order fulfilment.

Rest assured, the safety of your customers’ financial information is the highest priority throughout the entire development process.

To begin any project, the most important information needed is clarity on your goals. We don't expect a fully formalized brief, but preparing for our initial face-to-face consultation by thinking about the following categories will help us create the most accurate fixed-price proposal in GBP.

The information falls into three key areas:

• 1. Business Goals & Audience (The "Why"):
  • Primary Goal: What must the website achieve (e.g., generate sales, capture emails, phone enquiries)?
  • Target Audience: Who are your customers (age, location, needs)?
  • Competitors: Who are your main rivals and what do you like/dislike about their websites?
• 2. Branding & Design Assets (The "Look"):
  • Branding: Your logo, primary colours, and any existing marketing materials.
  • Inspiration: Links to 3 or 4 websites (any industry) that you love the look of, and crucially, links to sites you definitely dislike.
  • Photography: What high-quality images of your products, premises, or staff do you currently have available?
• 3. Logistics & Structure (The "How"):
  • Pages: A basic list of the main pages you think you will need (e.g., Home, About Us, Services, Contact).
  • Budget & Timeline: A rough idea of your budget and any required launch dates.
  • Domain/Hosting: Do you already own your website address and hosting? (If not, we handle this for you!)

Once we have this information, I can draft a complete project plan and proposal for you.

Yes, absolutely. Once the project is complete and the final payment is made, you retain full, unrestricted ownership of your live website and all its components.

My philosophy is that you should always own your digital assets. This includes:

• Content and Data: You own 100% of all the text, images, branding, and customer data collected by the website.
• Domain Name: Your website address (e.g., yourname.co.uk) is registered in your business name, ensuring you have total control over your online identity.
• Design and Structure: You own the final visual design, the overall site architecture, and the necessary licensing for the underlying code.

I ensure that you receive all necessary files and credentials so that you are never locked into my service and have complete freedom to manage or move your website at any point.

Yes, to secure your place in my schedule and cover initial setup costs, I typically require a deposit.

My standard payment structure is designed to be simple and fair:

• 50% Deposit: Due upfront before work begins.
• 50% Final Balance: Due only once the project is complete and you are happy with the finished website.

However, I understand that every business has different cash flow needs. For larger projects or specific requirements, I am happy to discuss milestone-based payment plans (e.g., breaking the payments down into stages as we complete different parts of the build). We can discuss the best option for you during our initial meeting.

I believe the launch is just the beginning of our partnership. Unlike some agencies that disappear once the site is live, I am available to support you as your business grows.

Here is what you can expect immediately after your website goes live:

• Training: I will provide a walkthrough of your new system (in person or via video) so you feel confident making simple text or image updates yourself.
• Warranty Period: I provide a standard 30-day warranty to fix any technical bugs or glitches that might appear immediately after launch at no extra cost.
• Ongoing Maintenance: Websites need regular software updates and security patches. I offer optional monthly care packages—payable easily via GoCardless—to keep your site secure, backed up, and running smoothly.

You can always pick up the phone or arrange a meeting if you need new features or technical advice down the line.